ibis offers customers the highest level of service and ultimate comfort in its category at the best market price.
Attentive and effective, the ibis brand guarantees customers the same level of service worldwide: modern, connected and soundproofed rooms, innovative and very comfortable bedding, breakfast served from 4 a.m. until noon and varied catering.
Modern, comfortable and soundproofed, the ibis room is designed to offer its guests a happy sleep and the possibility of working calmly.
As a specialist in happy sleep, ibis has developed an innovative and revolutionary bedding concept. Pillows are generous, the duvet is welcoming and the mattress perfectly adapts to your body allowing deep and replenishing sleep. And the ibis secret asset is an over-mattress providing 7cm of additional comfort for the softest of sensations. Never seen before in economy hotels, the new ibis bed will change your nights!*
*New bedding currently in the deployment process
The highest level of service in its category
ibis was the first economy hotel brand to receive ISO 9001 quality certification as of 1997. This international norm covers the quality of day and night reception service, accommodation, ibis light catering, breakfast from 4 a.m. until noon and bar service.
The "15 minute satisfaction contract" is a unique illustration of this demanding approach. If a tiny cloud disturbs a customer's stay, the ibis teams have 15 minutes flat in which to find a solution, day or night. And if they do not manage to chase away that little cloud within that deadline, the hotel does not charge the guest for the night's stay.
ibis has also signed up to PLANET 21, the AccorHotels sustainable development programme. It is the first global chain committed to an ISO 14001 environmental certification policy which establishes continuous progress via:
- permanent respect for the latest regulations
- constant improvement: certified hotels are regularly audited to set themselves new objectives.